5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have an image in mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that most security guard businesses are capable of providing the service that property supervisors want, but too often do not due to a lack of continuing quality management procedures.
Security guard businesses are unlike any vendor that a property manager usually hires. If you employ a painter, then you are able to see whether they are doing their tasks by taking a look at the walls. However, when you employ a security guard business, how often can you see whether the guard company is doing their job including running background checks and drug screenings, providing great training to your guards, and efficiently monitoring and supervising your defenses. In the majority of instances they probably are, but it is crucial to employ a system of verification and quality management to make sure that issues associated with the deficiency of performing these tasks do not start to happen.
In this guide we will discuss five (5) simple steps to improving your safety guard service and achieving what you imagine as your ideal office security guard.
Display Your Guards Qualifications
In most states, guards have been mandated to have a predetermined amount of training before they can start working as security guards. If your state is one of those states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that is being supplied by your security company and ask yourself does it seem decent.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent way to display whether the guard is a good match for your house is to perform a short”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a good deal about what to expect from that guard and it provides you an opportunity to ask another guard if you think that it is essential.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every guard to the business itself, in several circumstances the shield’s orientation to his delegated land isn’t quite as complete. We call the orientation to the delegated land”Site Specific Training”. Learn What your website specific training looks like:
• Does it happen at your premises?
• Who does the training?
• How long is each new officer educated?
• How long can the security firm double lender? (Double banking is the procedure for having a seasoned guard working in the exact same time as the new guard.)
Determine the response to every one of the questions and be certain that they match what you believe is adequate. You should even think about sitting in on your safety guard company’s orientation and also your website special training to get an understanding of what goes into preparing a guard to work in your premises.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their duties. When the guards aren’t being supervised, they start to feel that their job isn’t important and they start to see themselves as less of a region of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how can your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the 2 methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they’re in your premises. These tracking systems allow the security guard business to monitor the log and time the action of these guards while they’re making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the safety guard company provides a way of making certain that each guard is secure and alert. By having guards check-in frequently together with the safety guard business, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is also an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are always great ways of finding out just what is happening with your safety as you aren’t there. Through these inspections, be sure that you ask your safety guards questions about their duties and responsibilities to make sure that they understand their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a licensed security adviser as part of your continuing security program. Remember, when choosing a security adviser be confident that the adviser isn’t really a security guard business. If that’s the case, your audit is guaranteed to develop issues with your current security guard business.